FAQ

My Account

1- How do I reset my password?

2- Do I need to create a Justcavalli account to place an order?

3- How do I create an account?

4- How do I log in to my account?

5- How can I change or add a delivery address?

6- How can I re-check my order details?

7- About our newsletter

Orders

Thank you for choosing us. If you placed an order before September 19th and would like to know the status of your shipment, please do not hesitate to contact our customer service.

1- How do I search for a specific item?

2- How can I place an order?

3- Where is my order?

4- Is it possible to order through the Customer service?

5- Can I modify my order after it has been placed?

6- How do I cancel my order?

7- Why has my order or item been cancelled?

Delivery

1- Where is my order?

2- Is there any cost for delivery and returns?

3- Why is my order split into several parcels?

4- My parcel arrived damaged

Payments

1- Which payment methods are available?

2- When will my card be charged?

3- Are my card details safe?

4- 3D Authentication

Returns & Refunds

Thank you for choosing us. If you placed an order before September 19th and wish to make a return or exchange of the goods, you need to contact our customer service.

1- How do I return my order?

2- Return Policy

3- When will I receive my refund?

4- What if my item is damaged or defective?

5- My return label is missing. What should i do?

6- Can I return multiple orders at the same time?

7- I have choosen "home pick-up" option but my return has not been collected. What do I do?

8- I have received an item I didn't order

9- Can I return a used item?

Cart

1- How can I find out if a product is available for my country?

2- Why can't I return certain products?

3- Why can't I purchase or ship certain products to my country?

4- How do I know if my order will be shipped DDP or DDU?

5- Do all states in the US charge sales tax?

6- Is sales tax included in the price of the item?

7- How is sales tax calculated during the checkout process?

8- Can I see the sales tax amount before I check out?

9- Is sales tax refundable?